FAQ

One Time Clean specialises in providing thorough one-off cleaning services, including end of tenancy cleaning, to ensure that the property is left in a clean and sanitised condition. Our team of professional cleaners will work with you to understand your specific cleaning requirements and tailor our services accordingly. We offer deep cleaning of all areas, including bedrooms, bathrooms, living spaces, and kitchens, as well as additional services such as oven and carpet cleaning. Our process includes using eco-friendly and effective cleaning products and equipment, ensuring that every surface and area is cleaned to ensure the highest standards of hygiene and cleanliness. With One Time Clean, you can trust that your property will be left in a state ready for its new occupants or handover to the landlord.

The difference between a Deep clean and a Move Out Clean is whether or not the home is empty, there is a slight difference in price if the property is currently being lived in. All full cleans include: Dusting and wiping of all reachable surfaces Removing cobwebs Wiping down doors Wiping skirting boards Polishing woodwork Cleaning the interior of reachable windows and frames In bathrooms, removing hardwater stains Cleaning signs of mildew Clean drains In the kitchen, de-greasing wall tiles Polishing sinks and taps Cleaning microwave Cleaning fridge/freezer Cleaning oven Vacuuming Mopping Carpet cleaning if needed And much more

An end of tenancy clean is a thorough cleaning service that is performed by professional cleaners after the tenant vacates a property. This type of clean is essential for both landlords and tenants because it ensures that the property is left in an immaculate condition for the next occupant. It includes extensive cleaning of all areas of the property, including the kitchen appliances, bathrooms, floors, and walls. At One Time Clean, we understand that moving out of a property can be a stressful experience, which is why we offer a comprehensive end of tenancy cleaning service to help make the process as smooth as possible. Our team of experienced cleaners uses specialised equipment and environmentally friendly cleaning products to ensure that every nook and cranny of your property is thoroughly cleaned and sanitised to the highest standards. We take pride in our attention to detail and aim to leave every property sparkling clean and ready for its next occupants. So, whether you're a tenant looking to get your full deposit back or a landlord preparing your property for new tenants, One Time Clean has got you covered.

At One Time Clean, we understand that convenience and trust are essential when it comes to hiring a cleaning service for an end of tenancy clean. Therefore, we offer various options for our customers to leave their keys for us to access their property. You can leave your keys with a trusted neighbour, in a lockbox, with an estate agent or with our team in person. We highly recommend that you choose a secure and trustworthy option that provides us with safe access to your property. Once your keys are securely received, our team will complete the cleaning service as agreed and will return the keys to the agreed location. We always ensure that our customers’ properties are left secure and locked once the cleaning service is completed. You can trust One Time Clean for a hassle-free and reliable end of tenancy clean.

The duration of our cleaning service depends on the size and condition of your home. Generally, our one-time cleaning service lasts for a minimum of 3 hours up to 8 hours, or even more for larger homes. Our team will assess and provide an estimated cleaning time before starting the service. We strive to be efficient while ensuring high-quality service, so you can enjoy a clean and comfortable home as soon as possible.

For all bookings made online the address to be cleaned must be within a 20 mile radius of Irchester. If your location is outside of this radius, please email or call us to confirm before booking. Towns/cities covered: Northampton, Wellingborough, Milton Keynes, Olney, Bedford, Irchester, Wollaston, Rushden, Higham Ferrers, Burton Latimer, Kettering, Oundle, Corby, Thrapston, Brampton, Hardingstone and More

Once you have made your booking online we will contact you to confirm how you would like to access the property for it's clean if you haven't already specified in your booking and then just wait till cleaning day. We are available to contact at any time if you have any questions or would like to make any changes to your booking.

One Time Clean offers flexible booking options for your convenience. Our online booking system allows you to book anytime, 24/7. If you prefer to speak to a customer service representative, our phone lines are open from 8 am to 6 pm, Monday through Saturday. Our team members are trained to work around your schedule, and we are always happy to accommodate your unique needs. Whether you need a one-time cleaning or recurring services, we will work with you to determine the best time and frequency for your cleaning appointments. Additionally, we offer emergency cleaning services for last-minute cleaning needs. Just give us a call, and we'll do our best to have someone out to your property as soon as possible.

At One Tome Clean, we strive to provide top-quality cleaning services and ensure that our customers are satisfied. If, for any reason, you are not satisfied with the service we provide, please let us know within 24 hours of the cleaning. We will address your concerns and work with you to find a solution that meets your expectations. Our goal is to ensure that our customers are happy with our services and we will do everything we can to achieve this. Our customer service team is available to assist you with any issues or concerns you may have. We are committed to providing excellent service and will work with you until you are completely satisfied.